How to Reschedule a Missed Royal Mail Parcel in London: Step-by-Step Guide for International Shoppers

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If you’re an international shopper in London using a Chinese parcel forwarding service, missing a Royal Mail delivery can be frustrating. But don’t worry—Royal Mail’s Track & Trace system allows you to easily request a redelivery or redirect your package. This guide breaks down the process for European and North American users, with actionable steps and a bilingual email template to streamline rescheduling.

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Why Use Royal Mail’s Track & Trace for Redelivery?

Royal Mail’s tracking system is designed to help you manage missed deliveries, stolen packages, or incorrect addresses. For international shoppers relying on UK-based parcel forwarding services, this tool is essential for ensuring your goods arrive safely. Here’s how it works:

1. Track Your Parcel: Visit the Royal Mail Track & Trace website and enter your reference number (provided by your forwarder or retailer).
2. Check Delivery Status: If the status shows “Delivery Attempted” or “Card Left,” proceed to the next step.
3. Request Redelivery: Click the “Manage Delivery” or “Reschedule” button (if available). Follow prompts to select a new delivery date/time or update your address.

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Step-by-Step Redelivery Process

If the online tool isn’t available for your parcel, follow these steps:

1. Locate Your Tracking Number: Check your order confirmation or forwarding service’s dashboard.
2. Visit the Post Office: Take your tracking number and ID to any Royal Mail post office. Agents can assist with rescheduling or redirecting.
3. Call Customer Service: Alternatively, call Royal Mail at 03456 000 660 (UK) or +44 161 476 7476 (international). Have your tracking number ready.

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Bilingual Email Template for Address Change

If you need to update your address via email, use this template:

Subject: Request for Address Correction – Parcel ID [Your Reference Number]

Dear Royal Mail Customer Service,

I am writing to request a change in the delivery address for my parcel (ID: [REFERENCE NUMBER]). The current address is [OLD ADDRESS], but I would like it rerouted to:

New Address: [NEW ADDRESS]
City/Postcode: [NEW CITY/POSTCODE]
Contact Number: [PHONE NUMBER]

Please confirm the adjustment at your earliest convenience. Thank you!

Best regards,
[Your Name]
[Your Contact Information]